A report
What we learned, where your team's capacity is bottlenecked, and how a custom system built by Waxley Graham would address it.
How we work
Find the capacity.
Find the capacity.
Build the system.
Every engagement follows the same four stages. It starts with a 30-minute conversation and one workflow, and grows from there.
01 · Initial conversation
Start with
Start with
one workflow.
Every engagement begins with a 30-minute call about your business, your team and where the work is piling up.
Together we identify the pain points, then choose one workflow to start with: the one where consulting or automation will make the biggest difference.
02 · Discovery day
A day inside
A day inside
your workflow.
Your discovery day is held in person where possible, or online.
You provide one or two sponsors: core members of the team who know the workflow best. They work alongside your Waxley Graham representative to understand exactly how the workflow happens today, and the systems your team currently uses to support it.
After the day, you receive three things.
A prototype
A working prototype that shows exactly how the system will work, and a chance to give feedback on the different ways we could address each bottleneck.
A proposal
Everything you need to decide on the build:
- The return we expect the build to deliver, next to its price
- Every feature to be included
- The relevant security measures
- Our retainer services: hosting, ongoing support, feature updates and further integrations
- Where else you could scale capacity
03 · The build
Built around you,
Built around you,
week by week.
The build starts once the proposal and scope are agreed. We give you an estimated timeline for how long the system will take to build, then update you on progress every week.
What we'll need from you
Where custom integrations and features need it, such as automated emails or connecting to your cloud storage, we'll need input from your IT department or an administrator.
04 · Ongoing support
Support, on
Support, on
your terms.
Ongoing support is entirely up to you. Through our retainer, we keep your systems running and keep improving them as your business changes.
When you can opt in
At the end of the build
Any time after
Through your proposal.
Opt in when you agree your proposal, and support starts as soon as the build is complete.
When your needs change.
If your requirements change later on, you can choose to engage our retainer at any point.
Your retainer can include
- Hosting
- Maintenance
- Changes to your platform
- New platforms
- Technical help
- And more
Your next move